More than half of the revenues among healthcare organizations goes towards staffing. This underlines the importance of hiring the right people and efficiently deploying personnel in the field.
When it comes to IT staffing, a managed service provider (MSP) gives you one point of contact to organize an otherwise unmanageable array of personnel and tasks. The upsides are too good to miss: improved workflows, better visibility, risk mitigation, better strategy, and a large network of healthcare professionals and vendors. If you're wondering whether your healthcare organization needs an external IT option, here's 5 signs that can point you in the right direction.
5 Signs You Need an MSP
These are broad-spectrum benefits to enlisting the assistance of an MSP, but you might really need a managed service provider if you're unsure about your IT resources, electronic record keeping, online data security, or HIPAA compliance.
1) Lack of IT Knowledge Among Staff
You would think that processing patient day would lead to a higher proficiency with technology, right?
Well, you might be surprised to find out that according to one survey healthcare workers were less attuned to cyber risks than someone randomly selected from the general population!
Nearly a quarter of physicians showed little or no awareness about how phishing emails worked - compared to less than ten percent for the general population - and 50% of physicians scored in the "risk" category in terms of exposing their organization to a cyber event.
What about once the risk has set in and malware is on a networked computer? In that case, only 77% of healthcare workers could identify obvious signs of malware. Consider the fact that it only takes one weak link to expose a breach in your entire data infrastructure!
2) Lack of Electronic Record Keeping
A healthcare MSP can be a reliable partner in converting your paper files over to an electronic health record (EHR) and electronic medical record (EMR) interface so that you can sustainably improve your workflows. Imagine how making this switch can improve patient care coordination!
The average patient will have encounters with their primary care physician, specialists, nurses, lab technicians, and other clinicians. When all care providers have access to the same data, they can avoid ordering duplicate tests, prescribing duplicate medications, and overall improve your organization's quality of care.
3) Lack of Vulnerability Protections
Ransomware has been a big problem in years past. So too have concerns in the healthcare industry over internet of things (IoT) exploits and unsecured mobile devices in the workplace.
Astoundingly, the internet of things can affect vulnerable devices such as insulin pumps and pacemakers.
A healthcare MSP understands the unique vulnerabilities that your organization faces and how to best approach risk mitigation, including bolstering security with these newer connected devices.
4) Lack of Incident Protection Measures
If your healthcare organization is forgoing off-site cloud storage and anti-virus software, then you might be opening yourself up to more than an embarrassing mishap. Poor data security is at the heart of the uptick in HIPAA violations.
A patient going to a community hospital or medical practice is trusting that organization to protect his or her data. Their most sensitive data - their social security number, health insurance identification number, and full medical history - is at stake.
The last three years have seen a sharp, egregious uptick in large cyber breaches - large breaches are those affecting 500 or more patients.
A healthcare MSP can help your organization avoid big breaches by tackling the causes of security issues that put you at increased risk.
Causes include: poor oversight on whether mobile devices are HIPAA compliant, staffing issues with security and privacy officers, and failing to provide up-to-date HIPAA training to staff annually.
Lack of Cloud Services
A healthcare MSP can help you digitize your paper files and improve your cyber security while delivering better incident management, cloud-based management, and overseeing applications.
Healthcare MSP has often been likened to a cloud service "broker" in the sense that it acts as an intermediary to healthcare and ensures you remain HIPAA compliant while improving oversight, staffing, and workflows.
Taking the First Step With an MSP
CompassMSP is a managed IT service company that understands the critical role of technology in the healthcare industry. We also have many years of experience in cybersecurity, as keeping patient data safe and secure is always a top priority.
Contact us today to learn more about the emerging trends in healthcare technology and schedule a free consultation.