CompassMSP Blog

How to Support Your Existing IT Department

Posted by Tom Praschak on March 18, 2019
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Support Existing IT Department

One of the most effective ways to support your existing IT department is to partner with a Managed Services Provider (MSP). A Managed Service Partner will not only give your business access to the latest equipment available, but it will also offload various daily operational IT tasks from your IT department. A Managed Services company will protect your business against potential cyber threats by implementing around-the-clock monitoring services, employee technical training, patch management and more. By combining the power of your in-house IT team with a Managed Services Provider (MSP), your company will ultimately get the best of both worlds.

Here are just some ways a Managed Services Provider (MSP) can support your existing IT department:

#1 Customer Service

Customer service is always a top priority, and your MSP will only enhance these efforts. For example, an IT provider will always provide immediate assistance, 24 hours a day, enabling your employees to perform workplace responsibilities much quicker and more efficiently. Ultimately, this results in a much better customer experience—and happy clients are essential for any business to succeed.

#2 Budget Planning

Staying within your budget isn't always an easy task, especially as unexpected technical problems arise, and require additional services or equipment. IT providers help manage these costs by charging flat fees per month, per user, ultimately giving you the best cybersecurity protection at an affordable, fixed rate.

#3 Scalability

Many people don’t think about this, but one key advantage of partnering with an IT provider is how easy they make it to scale your business. Whether you are going through a growth period or want to scale down if business is slow, an IT provider will grow and scale down with your company, and supplement your IT department however you need it to. Because of this flexibility, an IT provider can always meet the needs of your business.

#4 Specialized Skills

An in-house IT team doesn't always have the necessary skills to fully support your IT infrastructure. However, an IT provider has a wide range of professionals with specialized skill sets to ensure that your company is always operating efficiently. You can also reach out to an IT support company at any time if you have any questions or need assistance. An IT provider has a vast number of employees that are both certified to handle various IT issues and are experts in many different areas, themselves.

#5 Increase Productivity

A Managed Services Provider (MSP) will handle everyday IT tasks, leaving your in-house IT team free to focus on more critical workplace responsibilities. For an example of how this task balance would go: an IT provider can handle all automatic data backups and install the latest patches, while your existing IT department can spend more time optimizing your IT infrastructure and looking for ways use technology to improve your business.

#6 Strategic IT Support

IT isn't just limited to network monitoring and cybersecurity protection—it also plays an essential role in developing your overall business strategy. An IT provider will use data analytics and automation tools to create your company’s long- and short-term IT goals. Once they do, your MSP will also work with your in-house team to ensure everything operates efficiently and that your business is set up to succeed for years to come.

#7 Automate Tasks

In addition to the above, an IT provider will automate all company tasks and enable your IT team to use cloud-based management software, both of which save your employees time. Doing so will both give employees freedom to get more done and let them control company devices without having to leave the office.

 

An IT provider is the perfect complement to an in-house IT department and can play a key role in the success of any business. CompassMSP, a leading IT support company with many years experience helping companies reach their full potential, will equip and train your existing IT team and work alongside them to find solutions that take your business to the next level.

Interested in learning more? Schedule a FREE consultation today.

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